感谢您选择 Vaping Country。

由于电子烟产品属于个人使用商品，为保障产品真实性、卫生安全及所有客户权益，请在购买前仔细确认订单信息。

Thank you for shopping with Vaping Country.

Due to the nature of vaping products, and to maintain product authenticity, hygiene standards and customer safety, please carefully review your order before completing your purchase.

商品检查

Inspection Upon Delivery

请在收到商品后 24 小时内检查您的订单。

如发现商品存在运输损坏、缺失、收到错误商品或明显质量问题，请及时联系我们。

Please inspect your order within 24 hours of delivery.

If you receive a damaged, missing, incorrect or obviously faulty item, please contact us as soon as possible.

可退款情况

Eligible Refund Requests

在以下情况下，我们将根据实际情况提供补发、部分退款或全额退款：

✅ 收到错误商品

✅ 商品在运输过程中严重损坏

✅ 收到商品后 24 小时内发现明显制造缺陷或质量问题

We may offer a replacement, partial refund or full refund in the following circumstances:

✅ Incorrect item received

✅ Item significantly damaged during transit

✅ Obvious manufacturing defect reported within 24 hours of delivery

为处理您的申请，我们可能要求提供：

• 订单号
• 商品照片或视频
• 问题说明

To process your request, we may ask for:

• Order number
• Photos or videos of the item
• Description of the issue

不可退款情况

Non-Refundable Items

以下情况不符合退款条件：

❌ 因个人原因不喜欢商品

❌ 购买错误型号、规格或口味

❌ 已拆封商品

❌ 已使用商品

❌ 超过 24 小时后报告的商品问题

❌ 因使用不当造成的损坏

❌ 正常使用损耗

Refunds will not be granted for:

❌ Change of mind

❌ Incorrect product, flavour or specification selected by the customer

❌ Opened products

❌ Used products

❌ Issues reported more than 24 hours after delivery

❌ Damage caused by misuse

❌ Normal wear and tear

换货政策

Exchange Policy

为保障产品真实性、防止商品流通风险以及确保所有客户收到全新未使用产品，我们不提供换货服务。

To ensure product authenticity, hygiene standards and customer safety, we do not offer exchanges.

请在下单前仔细确认您选择的产品、型号及口味。

Please carefully review your selected products, flavours and specifications before placing your order.

已拆封产品

Opened Products

由于电子烟产品属于个人使用商品，出于卫生、安全及产品真实性考虑，已拆封、已使用或包装被破坏的商品无法退货或退款。

Due to the nature of vaping products, opened, used or tampered items cannot be returned or refunded for hygiene, safety and product authenticity reasons.

年龄验证

Age Verification

根据英国法律规定，所有电子烟产品仅限 18 岁及以上成年人购买。

我们保留在订单处理过程中进行年龄验证的权利。

In accordance with UK law, vaping products are sold only to adults aged 18 and over.

We reserve the right to conduct age verification checks before processing any order.

联系我们

Contact Us

如有任何售后问题，请通过以下方式联系我们：

📧 Email

vapingcountryuk@gmail.com

请在邮件中提供您的订单号，以便我们尽快协助处理。

Please include your order number when contacting us so that we can assist you more efficiently.

Vaping Country 保留对所有退款及售后申请的最终审核权。

Vaping Country reserves the right to make the final decision on all refund and after-sales requests.